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Privacy Policy

Ecosaver is the sole owner and operator of this website.

The following document sets forth the Privacy Policy for the Ecosaver website,

Ecosaver is committed to providing you with the best possible customer service experience. Ecosaver is bound by the Privacy Act 1988 (Cth), which sets out several principles concerning the privacy of individuals.

This Privacy Policy pertains to the collection, usage, and sharing of your personal information during your visit to (referred to as "the Site") or when you make a purchase.

What personal information do we collect?

When you visit the Site, certain information about your device is automatically collected called "Device Information". This includes your IP address, web browser, time zone, and a few cookies that are installed on your device. As you browse the Site, information is also gathered about the individual web pages or products that you view, the websites or search terms that refer you to the Site, and how you interact with the Site.

We collect data from you when:
You nominate Ecosaver to create energy savings certificates from the NSW Energy Savings Scheme
You assign your rights of energy savings to Ecosaver under the Victorian Energy Upgrades.
You use any of our related services, such as subscribing to our communications;
You browse our products and services or otherwise interact with our website;
You accept our cookies and other tracking technologies on your device;
You install one of our products;
You interact with our customer support team or other representatives, for example, via emails, telephone calls, letters, or face-to-face meetings;
You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media platforms;
You interact filling forms in our website and social media platforms.

What technologies do we use to collect Device Information?

"Cookies": These are data files placed on your device that may include an anonymous unique identifier.
"Web beacons", "tags", and "pixels": These are electronic files used to record information about how you browse the Site.
"Log files": These track actions occurring on the Site, and gather data such as your browser type, IP address, ISP (Internet Service Provider), exit or referring pages, and date/time stamps.

When you make a purchase, we collect certain information from you, including your name, billing and shipping address, payment information, email address, and phone number. This information is referred to as "Order Information." When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

Why do we collect such information?

We use this Order Information to communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising related to our products or services, as per your preferences.

More crucially, we use the Order Information collected from you to fulfill orders placed through the Site, process your payment information, arrange for shipping, and provide invoices and/or order confirmations.

The Device Information collected from you is used to screen for potential risk and fraud particularly using your IP address. Additionally, it is used to improve and optimize the Site. This includes generating analytics about how customers interact with the Site and assessing the success of marketing and advertising campaigns.

Personal Information Sharing:

Third parties may be involved in helping us use your Personal Information as described above. For instance, we may share your Personal Information to comply with relevant laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.

Also, we may use Google Analytics to comprehend how customers use the Site. To know more about how Google uses your Personal Information, you may visit

We may pass your data to: The Ecosaver customer support/Compliance team. Their access is subject to strict controls and procedures; Payment processors, who process your payment on the website; Logistics providers, such as courier companies, which will deliver your order to you; or Service providers and other related entities who provide services to us, such as marketing optimisation, information technology, telecommunications, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your data.

Behavioral Advertising:

Your Personal Information is used to offer you targeted advertisements or marketing communications that we believe may be of interest to you

To opt out of targeted advertising, please utilize the following links:
Digital Advertising Alliance’s opt-out portal:

To learn more about how targeted advertising functions, please visit the Network Advertising Initiative’s educational page at

Do Not Track:

Our Site's data collection and usage practices remain unaffected when we receive a Do Not Track signal from your browser.

What are your rights?

If you reside in Europe, you possess the right to access any personal information that we have collected about you and to request that any inaccurate or incomplete information be corrected, updated, or erased. To exercise this right, kindly reach out to us via the contact details provided below.

Please note that your information may be transferred to countries outside of Europe, including Canada and the United States.

Additionally, we would like to inform European residents that we may process your information to fulfill any contracts we have with you (such as when you purchase through our website) or to pursue our legitimate business interests, as stated above.

Retention of Data:

Once you give your information and consent. We will store your data for upto 6 months, during which time you give us the permission to contact your during business hours for selected activities.

Changes to this Privacy Policy

Ecosaver reserves the right to make amendments to this Privacy Policy at any time for operational, legal, or regulatory reasons. If you have objections to the Privacy Policy, please do not access or use the Site.

Get in Touch

If you require more information about our privacy policies, have questions, or wish to file a complaint, please contact us via email at or by post using the provided details below.

U1 28 West Court Derrimut VIC 3026

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
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